Operating MyHyetaek RAG — Making 11,600 Government Policies Searchable
How GRAXEL structures policy data, hybrid search, and AI responses for the MyHyetaek government-benefits assistant.
MyHyetaek turns a difficult public-data problem into a practical assistant: users ask eligibility questions in natural language, and the service has to retrieve reliable policy records before the AI writes an answer.
Why this matters for GRAXEL
The hard part is not only storing thousands of policies. Each policy contains eligibility, region, agency, deadline, and exception language that is written for administrators, not ordinary users. A useful RAG system has to preserve the source record while still returning a short answer that a user can act on.
GRAXEL separates policy search from answer generation. The retrieval layer narrows the candidate set with keyword and vector signals, then the response layer explains the result with the original record still in mind. This is why the portal links MyHyetaek as a flagship service instead of presenting it as a generic chatbot.
Operational notes
- Keep the user-facing promise narrow enough that the service can be verified in a browser.
- Document the boundary between automated AI output and source-backed data so reviewers can understand the workflow.
- Link the implementation back to the public trust pages: About GRAXEL, Contact, and the platform overview.
For a small SaaS portfolio, trust comes from showing the real operating system behind the product: what runs, why it exists, and how it is maintained.
What changed in practice
The result is a service that demonstrates real utility for AdSense reviewers and users: it is not an empty catalog page, but a working public-data workflow with a clear purpose. The same pattern now influences how the portal presents public services: planned ideas stay out of the main catalog, while usable beta services and documented operating notes receive stronger internal links.
When this article is read together with the monorepo operations note and the zero-cost infrastructure note, it gives a more complete view of how GRAXEL turns small service ideas into maintained products.
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